Privacy Policy
Effective date: 20 September 2026
On this page
1. Who we are
Answerly Desk provides AI-powered front-desk ("virtual receptionist") services for small businesses — answering calls and messages, booking appointments, and following up on a business's behalf. The person responsible for this website and for data handled through it can be reached at hello@answerlydesk.com.
2. Our two roles
We handle personal information in two different capacities, and your rights differ slightly depending on which applies:
a) As a controller — for our website visitors and prospective clients
When you visit this site, book a demo, or contact us, we decide how your information is used. This policy governs that.
b) As a processor — for our clients' customers
When we run an AI receptionist for a business client, we handle that client's customers' information on the client's instructions. In that case the business is the controller and its own privacy policy governs. We process that data only to deliver the service, under our agreement with the client. If you spoke to an AI receptionist and want your information handled or removed, contact the business you called; we will assist that business on request.
3. What we collect
| Category | Examples | Source |
|---|---|---|
| Contact & booking details | Name, email, phone number, business name, business type, and anything you enter when booking a demo or emailing us | You |
| Communications | The content of your messages, emails and demo enquiries | You |
| Technical data | IP address, browser type, and basic request logs generated when your device loads the site | Automatic (via our host/CDN) |
We do not run advertising pixels, behavioural-tracking cookies, or analytics profiling on this website.
4. How we use it
- To respond to your enquiry and schedule and hold your demo.
- To provide, support and improve our services and to prepare a quote.
- To send you information you asked for, and follow-up about a demo or enquiry you started.
- To keep the site secure and working, and to meet legal obligations.
We do not sell your personal information.
5. Legal bases (for visitors in the EU/EEA and UK)
- Consent — e.g. when you choose to load our booking calendar or submit an enquiry. You may withdraw consent at any time.
- Contract — to take steps you request before or during a service relationship.
- Legitimate interests — to run and secure our website and respond to people who contact us, balanced against your rights.
6. Who we share it with
We share personal information only with service providers that help us run the business, under agreements that limit them to that purpose. These currently include:
- Our booking, CRM and communications platform — powers appointment scheduling, contact management and messaging.
- Twilio — telephony and messaging for calls and texts.
- Cloudflare — website hosting, delivery and security.
- Our email provider — to receive and answer your messages.
- AI processing providers — used within our platform to understand and respond during calls and chats (see next section).
We may also disclose information where required by law, or to protect our rights, users or the public.
7. AI and call handling
Our receptionist service uses automated (AI) systems to understand and respond to callers and messagers. Where our service records or transcribes a call, that happens on behalf of the business client operating the line, and callers are informed at the start of the call as required. Automated responses may occasionally be imperfect; a human can be reached for anything important, and the service can hand off to the business's team.
8. International transfers
We operate internationally and our providers (above) are based mainly in the United States. This means your information may be processed outside your country, including in the US. Where required, transfers rely on appropriate safeguards such as the providers' standard contractual clauses.
9. How long we keep it
We keep enquiry and booking information for as long as needed to respond to you and for a reasonable period afterward for our records, then delete or anonymise it. Client-service data is retained per our agreement with each client. You can ask us to delete your information sooner (see Your rights).
10. Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, to object to certain processing, to data portability, and to withdraw consent. Residents of California and similar US states may request access or deletion and are entitled not to be discriminated against for exercising those rights; we do not sell or "share" personal information for cross-context advertising. To exercise any right, email hello@answerlydesk.com and we'll respond within the time the law allows. EU/EEA and UK users also have the right to complain to their local data protection authority.
11. Cookies
This site uses only essential cookies, plus a functional cookie set by our booking calendar if you choose to load it. We do not use advertising or analytics cookies. See our Cookie Policy for details.
12. Security
We use reputable providers and reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to address any issue promptly.
13. Children
This website and our services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
14. Changes to this policy
We may update this policy as our business or the law changes. We'll post the new version here with a revised effective date. Significant changes will be highlighted where practical.
15. Contact
Questions or requests about your privacy: hello@answerlydesk.com.