Terms & Conditions

Effective date: 20 September 2026

These terms govern your use of the Answerly Desk website (answerlydesk.com) and, at a general level, our AI receptionist service. Paid services are also governed by a separate written service agreement with each client; where that agreement and these terms conflict, the service agreement controls. By using this site or our services, you agree to these terms.

1. Who we are

"Answerly Desk", "we", "us" and "our" refer to the provider of the Answerly Desk AI front-desk service, reachable at hello@answerlydesk.com. "You" means the visitor, prospective client, or client using the site or service.

2. What we provide

Answerly Desk provides AI-powered virtual receptionist services — answering calls and messages, answering common questions, booking appointments, following up, and handing off to a human where appropriate — configured for a business's operations. The website describes the service, lets you request and book a demo, and lets you contact us.

3. Demos and enquiries

Booking a demo or contacting us does not create a paid engagement or any obligation on either side. A paid engagement begins only when we and a client agree terms in writing (a service agreement, order form, or written confirmation) and any required payment arrangement is in place.

4. No guarantee of results

We work hard to make the service effective, but we do not promise specific outcomes — for example a particular number of calls answered, appointments booked, leads captured, or revenue earned. Any figures, examples or estimates on the website or in a demo are illustrative, not a guarantee. Results depend on many factors outside our control, including your call volume, pricing, availability and market.

5. Third-party services

Our service is delivered using third-party platforms and telecommunications carriers. Their availability, performance and policies are outside our control. We are not liable for interruptions, outages, delays, message or call failures, or changes caused by these providers, though we will make reasonable efforts to maintain service and address issues.

6. Call recording and messaging

Where the service records or transcribes calls, or sends messages, on a client's behalf, the client is responsible for ensuring the appropriate notices and consents are given to callers and recipients, and for complying with applicable call-recording, telemarketing and messaging laws in the jurisdictions it operates. We provide features to support this (such as a recording notice in the greeting), but responsibility for lawful use of the line rests with the client.

7. Acceptable use

You agree not to use the site or service to: break the law; send unlawful, deceptive, harassing or spam communications; infringe others' rights; attempt to disrupt, reverse-engineer, or gain unauthorised access to our systems or providers; or misrepresent the AI service to consumers in a way that violates applicable law. We may suspend or end access for misuse.

8. Fees, billing and cancellation

Fees for paid services are set out in the client's service agreement or order. Unless stated otherwise there, services are provided on a month-to-month basis with no long-term lock-in, and either party may cancel with reasonable notice as described in that agreement. Fees already paid for a current period are generally non-refundable except as required by law or expressly agreed.

9. Intellectual property

The website, its content, the Answerly Desk name and branding, and the configurations and prompts we create are owned by us or our licensors and may not be copied or reused without permission. Content you provide to us (such as your business information) remains yours; you grant us the permission needed to use it to provide the service.

10. Disclaimers

The website and, except as expressly agreed in a service agreement, the services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law. AI-generated responses may contain errors and should not be relied on as professional advice.

11. Limitation of liability

To the fullest extent permitted by law, Answerly Desk will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost business or lost goodwill, arising from or related to the site or the services, even if advised of the possibility. To the fullest extent permitted by law, our total liability for any claim relating to the services will not exceed the amount you paid us for the services in the three (3) months before the event giving rise to the claim (or, for website use with no fees paid, USD 100).

12. Indemnification

You agree to indemnify and hold Answerly Desk harmless from claims, damages and reasonable costs arising from your misuse of the site or service, your violation of these terms, or your violation of any law or third-party right — including any failure to obtain required consents for calls or messages on a line we operate for you.

13. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the courts located there for any dispute, except where mandatory local law gives you other rights. If any provision is found unenforceable, the rest remains in effect.

14. Changes to these terms

We may update these terms as our business or the law changes. The current version will always be posted here with its effective date. Continued use after an update means you accept the revised terms.

15. Contact

Questions about these terms: hello@answerlydesk.com.